Contact Us
We're Here to Help
Whether you have a question about your account, an international money transfer, identity verification, or a payment, our team is here to assist.
Operations & Active Transfers
ops@bordera.moneyFor:
- Active transfer enquiries
- Payment tracking
- Document verification
- Compliance and KYC requests
Resolution & Escalation
We take every transfer seriously and follow a structured process to ensure issues are reviewed by the appropriate team.
Level 1 – Customer Support
General account and product enquiries. Initial response and guidance.
Level 2 – Operations
Active transfers, payment investigations, verification and compliance reviews.
Level 3 – Management Review
If your concern requires additional review, our senior operations team will oversee the case to help ensure a timely resolution.
For urgent management review, please include "Urgent Escalation" in the subject line when emailing support@bordera.money.
Support Hours
Our Customer Support and Operations teams are available Monday to Friday during standard business hours.
We aim to respond to general enquiries as quickly as possible, while transfer-related and compliance matters are prioritised based on urgency and operational requirements.
Bordera is a technology platform. Payment services are provided by regulated financial partners and licensed financial institutions, subject to applicable laws and regulations.